T: 0116 262 6288   |   E: sales@sygnetgroup.co.uk

(Hereinafter called "the Company")

1.       Fixings
• For built up letters, fixings are supplied at the time of order and delivery
• Due to customer demand, the Company use a minimum amount of fixing points
• As the Company do not install the end product, we suggest that further fixing points may be required to secure the letters. This is dependent on-site conditions and customer opinion
• If more than usual fixings are required, this must be stated at point of order. This assumes that site conditions are suitable

2.       Stainless steel
• We use either 316 marine grade of 304 stainless steel for our products
• We guarantee the construction of our products for 12 months
• This guarantee is dependent on site conditions and that the stainless steel is not contaminated
• If the end product is contaminated, the Company cannot be held responsible
• If the site conditions are not suitable, the Company cannot be held responsible

3.       Complaints / queries
• Any complaints or queries by customers relating to end products or fixings must be notified to the Company by the Customer in writing within 14 days of the delivered product

4.       Monies outstanding beyond agreed credit terms
• Monies outstanding beyond our credit terms will be passed to our Debt Recovery Department and will be subject to a surcharge of £30 to cover the cost incurred; such accounts will also be subject to any other cost incurred in obtaining settlement

5.       Credit terms
• All invoices are due for payment on a strict 30 days from end of month of invoice. Any extended terms must be agreed by us and such requests will be considered against a credit assessment

6.       Interest charge on outstanding accounts
• Due to high interest charges, a credit charge of 15% per annum respectively will be made if any invoices are not paid by the due date. The company reserves the right to vary the rate of interest charged

7.       Retention of title
• All goods and service/ repair parts will remain the property of the Company until the price has been paid in full and the customer shall remain bailee only until payment is made

8.       Payment
• Payment must be made by BACS to our HSBC bank account as detailed on the bottom of each invoice and remittances sent to reception@sygnetsigns.com